Last updated: 13 July 2026. This policy applies to digital purchases on GrahaVani.
1. What you buy
GrahaVani sells digital access only — for example question credits / packs that unlock AI readings and related digital features. There are no physical goods and no shipment of merchandise.
2. Cancellation before payment
- You may abandon checkout on the payment screen at any time before payment is completed.
- If payment is not successfully completed, no charge is captured and no credits are added.
3. Delivery
After successful payment, credits or access are delivered digitally to the signed-in account used at checkout, typically immediately (Instant Digital Delivery). You are responsible for using the correct account email/login.
4. Refunds — general rule
Because the product is digital and may be consumed immediately (credits can be spent on readings), purchases are generally non-refundable once payment succeeds and access/credits have been credited to your account, except:
- Where a refund is required under applicable consumer law that cannot be waived;
- Duplicate successful charges for the same order where access was only meant to be granted once;
- Confirmed payment success where digital access/credits were not delivered due to our system error (after we verify); or
- Unauthorized transactions proven with your payment provider, subject to investigation.
5. What is not refundable
- Credits already spent on readings or reports;
- Dissatisfaction with the content, tone, or conclusions of a reflective reading;
- User error (wrong account, wrong pack selected) after successful delivery;
- Change of mind after credits appear in the account;
- Free features (e.g. chart visuals or any free teaser) — no payment, no refund.
6. How to request help
Contact Contact / Support or use the form on Support within 7 days of the charge where possible. Include: account email, approximate time/amount, and payment reference if shown by the payment partner. Do not send card numbers or CVV.
We may ask for reasonable information to verify the claim. Approved refunds are issued to the original payment method via our payment partner; timing depends on banks/networks.
7. Chargebacks
Please contact us before filing a dispute with your bank. Unfounded chargebacks after confirmed digital delivery may result in account suspension and recovery of fees where permitted by law.
8. Changes
We may update this policy. The “Last updated” date will change when we do. Continued purchases after an update constitute acceptance of the revised policy for those purchases.
9. Contact
Billing support: Contact / Support.